Refund & Cancellation Policy

Effective Date: July 14, 2026

Thank you for choosing Kashi of North (“we,” “our,” or “us”). This Refund & Cancellation Policy explains the terms governing cancellations and refunds for paid services offered through KashiOfNorth.com.

Please read this policy carefully before purchasing any paid products or services.

1. Scope of This Policy

This policy applies to paid services offered by Kashi of North, including but not limited to:

  • Premium Business Listings
  • Featured Listings
  • Sponsored Business Profiles
  • Advertising Packages
  • Banner Advertisements
  • Promotional Campaigns
  • Membership Plans
  • Digital Services
  • Consultation Services
  • Other paid products or services introduced in the future

This policy does not apply to bookings or transactions completed directly with third-party hotels, travel operators, taxi providers, guides, or other businesses listed on our platform.

2. Business Directory Listings

Business owners may purchase premium or featured listings to increase the visibility of their business.

Once a listing has been reviewed, approved, and published, the payment is generally non-refundable because the service has already been delivered.

Refunds may be considered only if:

  • The listing cannot be published due to an error on our part.
  • We are unable to provide the purchased service.
  • Duplicate payments are made.
  • A payment processing error occurs.

3. Advertising Services

Advertising services such as banner advertisements, sponsored content, homepage promotions, and featured campaigns are generally non-refundable once:

  • The advertisement has gone live.
  • Campaign delivery has started.
  • Promotional work has commenced.

If an advertisement cannot be published due to a technical issue caused by Kashi of North, we may offer:

  • An extension of the campaign period,
  • A replacement advertising slot, or
  • A partial or full refund, at our discretion.

4. Memberships and Subscription Plans

If subscription-based memberships are introduced in the future:

  • Monthly or annual subscription fees are generally non-refundable after activation.
  • You may cancel your subscription before the next renewal date.
  • Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period.

5. Digital Products and Services

Payments made for digital products, downloadable resources, reports, promotional packages, or other digital services are generally non-refundable once access has been granted or delivery has commenced.

6. Hotel Bookings and Travel Services

Kashi of North primarily operates as an information and business directory.

If you book accommodation, transportation, tours, trekking services, or other travel-related services directly with a third-party business listed on our website, the cancellation and refund policies of that business will apply.

Kashi of North is not responsible for:

  • Booking cancellations
  • Refund disputes
  • Reservation modifications
  • No-show charges
  • Service quality
  • Travel delays

Users should contact the relevant business directly for assistance.

7. Cancellation by Customers

If you wish to cancel a paid service purchased from Kashi of North, you should contact us as soon as possible.

Cancellation requests submitted before work has commenced may be eligible for a partial or full refund, depending on the nature of the service.

Once work has begun or the purchased service has been delivered, cancellation requests may not qualify for a refund.

8. Cancellation by Kashi of North

We reserve the right to cancel or refuse any paid service if:

  • False information has been provided.
  • Fraudulent activity is suspected.
  • The submitted content violates our Terms & Conditions.
  • Payment cannot be verified.
  • The requested service violates applicable laws or our policies.

Where appropriate, eligible payments may be refunded after deducting any administrative or processing costs.

9. Duplicate Payments

If you accidentally make the same payment more than once for the same service, please contact us.

After verification, the duplicate payment will be refunded using the original payment method where possible.

10. Payment Processing Errors

If a payment is charged but the purchased service is not delivered due to a verified technical or payment processing error, we will investigate the issue and may provide:

  • The purchased service,
  • A replacement service, or
  • A refund, where appropriate.

11. Refund Processing Time

Approved refunds are typically processed within 7 to 14 business days.

The time required for the refund to appear in your account may vary depending on your bank, payment gateway, or card issuer.

12. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • Change of mind after the service has been delivered.
  • Failure to use a purchased service.
  • Dissatisfaction caused by inaccurate information provided by the customer.
  • Suspension due to violation of our Terms & Conditions.
  • Delays caused by third-party service providers.
  • Bookings made directly with third-party businesses.

13. Force Majeure

Kashi of North shall not be responsible for delays, cancellations, or service interruptions resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Landslides
  • Floods
  • Earthquakes
  • Government restrictions
  • Internet outages
  • Power failures
  • Cybersecurity incidents
  • Public health emergencies

Such events may affect service delivery without creating an obligation to provide refunds.

14. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time.

Any updates will be published on this page with a revised effective date.

15. Contact Us

If you have any questions regarding refunds, cancellations, or payments, please contact us through the Contact Us page available on KashiOfNorth.com.

Acceptance

By purchasing any paid service offered by KashiOfNorth.com, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.